We've just restocked on a bunch of stuff we've been out of for weeks, so if you are looking for virtually any helmet color (including a couple new ones), Chromoly seat hinges, black smooth Keystone bars, we've finally got 'em.
When will my order ship? Generally, if we get your order before about 2:00PM PST it will go out that same day. This is not a 100% guarantee, but we always do our best. If you place your order anytime after 2:00PM PST on a Friday it will not ship until Monday. We do not ship over the weekend.
How soon will I receive it? That depends on which shipping method you select during check out. We ship with both USPS and UPS and you will get an email with a tracking number as soon as your package has shipped. During the checkout process, there is a built-in shipping calculator that you can use to help decide which method to choose.
Does Biltwell offer free shipping? Yes! On orders over $100 shipped in the USA, our online store will automatically deduct shipping charges.
Do you ship to Military APO/FPO Addresses? We do! Please note: we can only ship via United States Postal Service to these addresses.
What about orders outside of the USA? We ship internationally every week. Please keep in mind that there may be additional customs fees, duties or taxes based on your country’s regulations. It’s your responsibility to pay these additional fees. This isn’t something we have control over, and its your responsibility to know and understand your country’s policy on shipments coming from the USA. Any refused/abandoned packages will not be refunded or reimbursed.
No Hassle Exchange Policy
USA Customers: We offer a 30 day exchange policy on every product we offer. Call our dedicated customer service at (951)699-1500 or e-mail firstname.lastname@example.org , in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. After acquiring an RMA number, we’ll send you a call tag free of charge to get your product headed back our way. Once the product is scanned in by UPS, we’ll release your exchange product(s) to get the product in transit to you and we’ll cover those shipping charges as well. We already charged you for freight once, might as well not charge you again.
International Customers: We offer a 30 day exchange policy on every product we offer. Call our dedicated customer service at (951)699-1500 or e-mail email@example.com , in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. After acquiring an RMA number, send the product back our way at your expense. Once we have received your exchange product(s), we’ll ship the new goods to you via USPS free of charge. We already charged you for freight once, might as well not charge you again.