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El Diablo Run The Hard Way

The inaugural El Diablo Run attracted a rogue’s gallery of choppers—anything the three dozen or so home and pro builders who crossed the border that first time in 2006 could have imagined. As taste...

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Naked & Afraid

One Man’s Journey Through the Retro/Modern Motorcycle Universe This story is not unique. Millions of middle-aged men before me have swilled Harley’s bright orange punch without getting hammered on ...

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SAVAGE

Whether it’s riding BMX, racing mountain bikes, or twisting the wick on his race-prepped Dyna, @ravi_savage does his thing, his way Name, age, hometown.Ravi Patel, 23 years old from Riverside, Cali...

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Day Trippin’

The Lunch Loop from Biltwell HQ to Idyllwild, California Day Trippin’ is a new feature in Parts and Labor where we share epic two-wheeled riding spots across America. To kick things off, here’s a r...

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Hustle & Flow: The Ricky Johnson Interview

In the weeks leading up to their assault on the NORRA 1000 in 2018, Team Biltwell riders Bill Bryant and Erik Westergaard were at a swap meet with their Frijole XL883 on display. Commentary from t...

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We're Gonna Build A Big Ass Truck.

Dumb Ideas Require Big Moves. This Is Our Biggest Ever In 2019 I was making reservations for a ferry trip from Washington to Alaska so the Biltwell gang could ride choppers to the Arctic Circle. E...

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The People's Champ

The Biltwell People’s Champ looks like a rowdy good time at Cook’s Corner the night before Born Free, and of course it is. It’s also a stressful nightmare for the builders who get chosen to parti...

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El Diablo Run: A Look Back

The El Diablo Run isn’t the first motorcycle adventure of its kind, and it won’t be the last. Like most things in life, timing deserves much of the credit for its popularity and success. Remember, ...

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More Awesome Motorcycle Wallpapers for your Phone and Desktop

Our in-house photographer Geoff Kowalchuk shoots more stunning motorcycle images than anyone we know. His travels around the country (and world) over the years have led to the kind of inspiration...

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THE LOWBROW CUSTOMS RIDE-IN MOVIE

We are excited to announce a new event Lowbrow just introduced – the Lowbrow Customs Ride-In Movie! They’ve rented out the entire two-screen Auto-O-Rama Twin Drive-In Theatre in North Ridgeville, O...

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Global Announcement

Nous vous annonçons une nouvelle qui ne nous plaît pas mais il est important de la partager... Une agence française de sécurité des produits de consommation a récemment effectué des tests concernan...

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Raising the Bar

If you’re an eagle-eyed obsessive like we are, you’ve probably seen the letters TüV in motorcycle catalogs, ours included. They stand for Technischer Überwachungsverein, the German laboratory that ...

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Free Shipping On Orders Over $100

Biltwell Shipping FAQ's

When will my order ship?
Generally, if we get your order before about 2:00PM PST it will go out that same day. This is not a 100% guarantee, but we always do our best. If you place your order anytime after 2:00PM PST on a Friday it will not ship until Monday. We do not ship over the weekend.

How soon will I receive it?
That depends on which shipping method you select during check out. We ship with both USPS and UPS and you will get an email with a tracking number as soon as your package has shipped. During the checkout process, there is a built-in shipping calculator that you can use to help decide which method to choose.

Does Biltwell offer free shipping?
Yes! On orders over $100 shipped in the USA, our online store will automatically deduct shipping charges.

Do you ship to Military APO/FPO Addresses?
We do! Please note: we can only ship via United States Postal Service to these addresses.

What about orders outside of the USA?
We ship internationally every week. Please keep in mind that there may be additional customs fees, duties or taxes based on your country’s regulations. It’s your responsibility to pay these additional fees. This isn’t something we have control over, and its your responsibility to know and understand your country’s policy on shipments coming from the USA. Any refused/abandoned packages will not be refunded or reimbursed.
 
No Hassle Exchange Policy
 
USA Customers: We offer a 30 day exchange policy on every product we offer. Call our dedicated customer service at (951)699-1500 or e-mail exchange@biltwellinc.com , in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. After acquiring an RMA number, we’ll send you a call tag free of charge to get your product headed back our way. Once the product is scanned in by UPS, we’ll release your exchange product(s) to get the product in transit to you and we’ll cover those shipping charges as well. We already charged you for freight once, might as well not charge you again.
 
International Customers: We offer a 30 day exchange policy on every product we offer. Call our dedicated customer service at (951)699-1500 or e-mail exchange@biltwellinc.com , in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. After acquiring an RMA number, send the product back our way at your expense. Once we have received your exchange product(s), we’ll ship the new goods to you via USPS free of charge. We already charged you for freight once, might as well not charge you again.