FREE SHIPPING OVER $149
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Terms & Conditions
Delivery and shipping
Domestic and international orders placed Monday-Friday by 2:00PM PST ship the same day to ensure you get your goods as soon as possible based on the shipping method selected during checkout. Orders placed after 2:00PM PST Friday will ship out by end of day the following Monday.
No hassle exchange policy
USA Customers: We offer a 30 day exchange policy on every product we offer. Call our dedicated customer service at (951)699-1500 or e-mail exchange@biltwellinc.com , in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. After acquiring an RMA number, we’ll send you a call tag free of charge to get your product headed back our way. Once the product is scanned in by UPS, we’ll release your exchange product(s) to get the product in transit to you and we’ll cover those shipping charges as well. We already charged you for freight once, might as well not charge you again.
International Customers: We offer a 30 day exchange policy on every product we offer. Call our dedicated customer service at (951)699-1500 or e-mail exchange@biltwellinc.com , in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. After acquiring an RMA number, send the product back our way at your expense. Once we have received your exchange product(s), we’ll ship the new goods to you via USPS free of charge. We already charged you for freight once, might as well not charge you again.
Returns for refund
We do offer a 30 day refund policy on every product we offer. Please call customer service at (951)699-1500 or e-mail returns@biltwellinc.com , in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. Any products returned to Biltwell without an RMA number clearly marked on the outside of the package will be returned to sender with no questions asked. Products returned for refunds must be in new and unused condition to be applicable for a refund. Customers will be liable for all return freight charges.
Privacy
Biltwell respects and is committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. We will also not sign you up for our email blasts without you opting in.
Security
Your payment and personal information is always safe. Our 128-bit encrypted Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Biltwell Shipping FAQ's
When will my order ship?
Generally, if we get your order before about 2:00PM PST it will go out that same day. This is not a 100% guarantee, but we always do our best. If you place your order anytime after 2:00PM PST on a Friday it will not ship until Monday. We do not ship over the weekend.
How soon will I receive it?
That depends on which shipping method you select during check out. We ship with both USPS and UPS and you will get an email with a tracking number as soon as your package has shipped. During the checkout process, there is a built-in shipping calculator that you can use to help decide which method to choose.
Does Biltwell offer free shipping?
Yes! On orders over $149 shipped in the Continental USA, our online store will automatically deduct shipping charges.
Do you ship to Military APO/FPO Addresses?
We do! Please note: we can only ship via United States Postal Service to these addresses.
What about orders outside of the USA?
We ship internationally every week. Please keep in mind that there may be additional customs fees, duties or taxes based on your country’s regulations. It’s your responsibility to pay these additional fees. This isn’t something we have control over, and its your responsibility to know and understand your country’s policy on shipments coming from the USA. Any refused/abandoned packages will not be refunded or reimbursed.
When will my order ship?
Generally, if we get your order before about 2:00PM PST it will go out that same day. This is not a 100% guarantee, but we always do our best. If you place your order anytime after 2:00PM PST on a Friday it will not ship until Monday. We do not ship over the weekend.
How soon will I receive it?
That depends on which shipping method you select during check out. We ship with both USPS and UPS and you will get an email with a tracking number as soon as your package has shipped. During the checkout process, there is a built-in shipping calculator that you can use to help decide which method to choose.
Does Biltwell offer free shipping?
Yes! On orders over $149 shipped in the Continental USA, our online store will automatically deduct shipping charges.
Do you ship to Military APO/FPO Addresses?
We do! Please note: we can only ship via United States Postal Service to these addresses.
What about orders outside of the USA?
We ship internationally every week. Please keep in mind that there may be additional customs fees, duties or taxes based on your country’s regulations. It’s your responsibility to pay these additional fees. This isn’t something we have control over, and its your responsibility to know and understand your country’s policy on shipments coming from the USA. Any refused/abandoned packages will not be refunded or reimbursed.
No Hassle Exchange Policy
USA Customers: We offer a 30 day exchange policy on every product we offer. Call our dedicated customer service at (951) 699-1500 or e-mail exchange@biltwellinc.com , in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. After acquiring an RMA number, we’ll send you a call tag free of charge to get your product headed back our way. Once the product is scanned in by UPS, we’ll release your exchange product(s) to get the product in transit to you and we’ll cover those shipping charges as well. We already charged you for freight once, might as well not charge you again.
International Customers: We offer a 30 day exchange policy on every product we offer. Call our dedicated customer service at (951) 699-1500 or e-mail exchange@biltwellinc.com , in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. After acquiring an RMA number, send the product back our way at your expense. Once we have received your exchange product(s), we’ll ship the new goods to you via USPS free of charge. We already charged you for freight once, might as well not charge you again.