We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
After creating an account with Trinormous, you agree to be subscribed to our customer e-mail list. If after receiving the first e-mail you wish to stop receiving future e-mails regarding news and specials from Trinormous, you may unsubscribe. You may also e-mail firstname.lastname@example.org to be removed from the customer e-mail list at anytime.
We do offer a 7 day refund or exchange policy on almost every product we offer. Please e-mail email@example.com in advance to obtain an RMA number (Return Merchandise Authorization) within 7 days of purchase date. Any unauthorized products returned to Trinormous without an RMA number clearly marked on the outside of the package will be returned to sender with no questions asked. Customer’s will be liable for all freight charges incurred on incoming and/or outgoing exchanges or returns unless the product is deemed a warranty in which case Trinormous will cover outgoing shipping charges. All product returned for a refund or exchange must be in new condition with all applicable tags and original packaging.
Unlike many other web sites that have special rules and lots of fine print, Trinormous offers free shipping on all domestic orders placed on our website, with no minimum order sizes or exceptions on product size or weight.
Just because shipping is free doesn't mean it should take a long time. Domestic orders placed Monday-Friday typically ship within 24 hours. International orders placed Monday - Friday typically ship within 24 hours and are shipped out via USPS. All orders placed after 9:00 AM PST Friday will be shipped the following Monday. Orders ship from our warehouse at 800 S Progress Dr. Medina, OH 44256.
The Trinormous online store collects payment through our secure payment gateway that accepts Visa, Mastercard, American Express, and Discover credit cards. Trinormous gift certificates and discount codes are also acceptable forms of payment when applicable. If a gift certificate is used for a transaction, the amount is deducted at the time of your transaction. When making purchases, gift certificate allowances are deducted first, when applicable, and then your credit card account is charged for any remaining balance.
You agree that you will pay for all products you purchase through Trinormous.com and that Trinormous may charge your credit card provided during checkout. All fees will be billed to the credit card you designate during the checkout process.
If you create an account with Trinormous and elect to pay with credit card, you have the option to store your credit card on file for future transactions. If you choose to store your credit card on file, it will be saved on our secure servers for your convenience during your next visit to Trinormous.com. If you want to designate a different credit card to keep on file, add an additional card, or remove your credit card on file, you may do so during your following checkout on Trinormous.com.
Your total price will include the price of the product plus any applicable Ohio state sales tax; such sales tax is based on the ship-to address and the sales tax rate in effect at the time you purchase the product.
If a product becomes unavailable following a transaction, we will refund that product within 48 hours of the initial transaction. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Trinormous.
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