We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Refund and exchange policy:
We do offer a 30 day exchange and/or refund policy on every product we offer. Please call customer service at (951)699-1500 or e-mail firstname.lastname@example.org , in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. Any products returned to Biltwell without an RMA number clearly marked on the outside of the package will be returned to sender with no questions asked. Products returned for refunds or exchanges must be in new and unused condition to be applicable for a refund or exchange. Customer’s will be liable for all freight charges incurred on incoming items that are sent in for refund. Biltwell will pay incoming and outgoing freight on all items sent back to Biltwell for exchange of any Biltwell item(s) having equal or greater value.
Delivery and shipping policy:
Domestic orders placed Monday-Friday typically ship within 24 hours and are shipped out using UPS as the currier. International orders placed Monday - Friday typically ship within 24 hours and are shipped out via USPS. Please refer to the View Cart page for exact cost of shipping for the specific order.